Terms & Conditions

1. Introduction

1.1 These terms and conditions (the “Terms”) set out the basis on which you may browse and use our website, available at [www.gordonramsayacademy.alkhaleej.com.sa] (the “Site”), use the services offered through the Site including your booking onto any of our cooking classes (the “Classes”), and your participation on our Classes.

1.2 Please read these Terms carefully before you start to use the Site, as they will apply to your use of the Site and you will be legally bound by them.

1.3 By browsing or using the Site, you confirm that you accept these Terms and that you agree to comply with them, although certain provisions of these Terms will only apply to you when you have booked onto a Class. If you do not agree to these Terms you must not use the Site.

2. Information about us

2.1 The Site is the Gordon Ramsay Academy website for the Kingdom of Saudi Arabia.

The Site and Classes in the Kingdom of Saudi Arabia are managed and delivered by Alkhaleej Training & Education Co. (“we”, “us”, “our”). Alkhaleej Training & Education Co. is the approved operator of Gordon Ramsay Academy in the Kingdom of Saudi Arabia and is responsible for the Site, its content, customer bookings and the delivery of Classes within the Kingdom.

We are a company established in the Kingdom of Saudi Arabia with commercial registration number [1010103367]. Our registered office is at 8480 Wadi Al Thummamah, Al Olaya district, 12213 Riyadh, Kingdom of Saudi Arabia.

2.2 For details of how to contact us please refer to the Contact Us page on the Site.

3. Other terms that may apply to you

3.1 These Terms refer to the following additional terms, which also apply to your use of the Site:

3.1.1 our Privacy Policy, which sets out how we handle and process personal data;

3.1.2 our Cookie Policy.

4. Changes to these Terms

4.1 We may revise these Terms at any time by amending this page. Your use of the Site will be subject to the most recent version available on the Site. Your participation in any Classes will be subject to the Terms that were current at the time that you placed the booking.

5. Access and use of the Site

5.1 The Site is currently made available free of charge.

5.2 We may update the Site from time to time and may change the content or any services provided through the Site at any time in our sole discretion.

5.3 We do not guarantee that the Site, or any content on it, will be free from errors or omissions nor do we guarantee that the Site will always be available or uninterrupted.

5.4 Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you. We will not be liable to you if for any reason the Site is unavailable at any time or for any period

6. Booking Classes

6.1 Places on our Classes can be booked directly through the Site. Simply go to the “Cooking Classes” page of the Site and select the Class you are interested in attending.

You will be required to fill out some registration information both for yourself and all those for whom you are registering on the Class. You will also be required to submit your payment details in order to confirm the places on the Class that you wish to book, subject to the provisions of section 8.5.

6.2 You must inform us of any dietary requirements and allergies that you and any other participants for whom you are making a booking have at the time of booking and reconfirm those when you arrive for your Class. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from the Class.

6.3 The prices applicable to our Classes will be as advertised on the Site. Unless otherwise shown, advertised prices are stated inclusive of VAT.

6.4 Payment may be made via credit card, debit card or a Gordon Ramsay Academy gift voucher (“Vouchers”) only.

6.5 Vouchers for the Classes are available for purchase online from the Site. Vouchers will expire 12 months from the date of purchase and may not be exchanged for cash.

Vouchers must be redeemed against one order only (this can include multiple bookings) and any outstanding balance will be unredeemable. Vouchers cannot be used to purchase another Voucher.

6.6 Once you have clicked to confirm the booking and payment for the Class has cleared we will send you a confirmation email to confirm your place(s) on the Class at which point a binding contract between you and us will have been formed. After that time you may only cancel or re-schedule Classes in accordance with our cancellation policy set out in sections 8 and 9 of these Terms.

6.7 If we make any pricing errors on the Site we reserve the right to change the price of any Classes to the correct price at any time. If you have already booked onto a Class we will notify you of the pricing error as soon as possible and you will either be offered the chance to confirm your place on the Class at the correct price or you will be offered a full refund.

7. Participation in Classes

7.1 Classes will take place at the venue and at the date and time advertised on the Site.

7.2 It is your responsibility to make sure you arrive at the correct venue in plenty of time prior to the commencement of the relevant Class. We cannot be held responsible for any failure to arrive at the correct venue at the correct date and time and you will not be entitled to a refund or be able to book onto a substitute class if you fail to attend any Class on time.

7.3 Classes are open to persons aged 16 and over.

7.4 Children aged 6-10 and 11-15 may attend the relevant Classes developed for and advertised for the relevant age group of children, however they must always be brought to and collected from the relevant venue by an adult who provides their relevant contact details and stays within a reasonable distance of the venue during the Class.

7.5 You will be required to bring your confirmation email and may be asked to provide a form of identification when you attend any Classes booked with us.

7.6 We will provide all the necessary materials and ingredients required for you to take part in our Classes in-person. If you book an online Class, we will send an ingredients and equipment list to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online class. We are not liable to provide any refunds, exchanges, reschedule an online Class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.

7.7 You will need to be dressed correctly for practical classes including wearing flat enclosed shoes, your arms and legs covered, wearing only a minimal amount of jewellery and your hair tied back where necessary.

7.8 You will be responsible for all your personal belongings while you attend our Classes and we cannot be held responsible for any lost items.

7.9 You will follow all our hygiene, health and safety instructions and procedures provided to you at the time of booking and during the Class. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in our Classes.

7.10 Anyone conducting themselves in an unreasonable manner or whose actions may impact on the other participants in a Class or in a demonstration will be required to leave the premises. No refunds or rescheduling will be offered in those circumstances.

7.11 If you book an online Class, it is your responsibility to ensure you have the technical capability including sufficient internet speed to attend the Class. We will not provide any technical support and will not be liable in any way (including for any refunds and/or Class reschedules) if you are unable to attend or participate fully in an online Class due to any technical issues.

8. Cancellations and Amendments for Individual Bookings and Gift Vouchers

8.1 You may only cancel any Class booking made through the Site and obtain a full refund if you notify us in writing of your wish to cancel not less than 14 days before your relevant Class is due to take place.

8.2 If you are no longer able to attend a Class that you have booked onto you will be permitted to re-schedule the Class to a different date (subject to availability) without any further charge, provided you notify us in writing or by telephone at least 7 days prior to the date that the Class you initially booked onto is due to take place. We reserve the right to charge a re-scheduling fee of 50% of the price of the booked Class in order to secure your booking on an alternative date for the same Class.

8.3 You will not be permitted to re-schedule a Class that is due to take place in less than 7 days’ time and will have no right to a refund in such circumstances.

8.4 Group bookings are permitted up to a maximum of 8 guests.

8.5 If you wish to change the name of the person who is attending the Class you may do so via the My Account section of the Site up to 7 days prior to the date of the Class.

Failure to do so may result in the attendee being refused entry onto the Class and you will have no right to a refund.

8.6 Although we will try to avoid making any changes to our advertised Classes once we start to take bookings, it may sometimes be necessary to change the time, date, content or the venue of a Class from time to time and we reserve the right to do this at any time in our absolute discretion. We will provide reasonable notice to you prior to the Class date of any changes to the time, date or the venue that we need to make. If you are unable to attend any Class that you have already booked onto and paid for as a result of any changes that we make you will be entitled to a full refund or offered a substitute place on the same Class on another date at your election (subject to availability).

8.7 We reserve the right to cancel any Class at any time in our absolute discretion but we will offer a full refund or provide you with an alternative Class date at your election if we choose to cancel a Class you have already booked onto.

8.8 Vouchers are non-refundable in cash and cannot be replaced if lost, deleted, inaccessible, or used without the purchaser’s permission.

9. Cancellations and Amendments for Celebration and Corporate Bookings

9.1 Private Classes or bespoke Classes can be booked through our team. The deposit required and number of participants depends on the Class booked and you will be advised about this at the time of booking.

9.2 You may only cancel any private Class or bespoke Class made through our team and obtain a full refund if you notify us in writing of your wish to cancel not less than 28 days before your relevant private Class or bespoke event is due to take place.

9.3 If you need to cancel or reschedule any private Class or bespoke Class that is due to take place in less than 28 days’ time but more than 14 days we reserve the right to charge a re-scheduling or cancellation fee. If you give us 14 days’ notice or less notice of cancellation we are unable to refund monies paid unless agreed with you in writing.

9.4 We reserve the right to cancel any private Class or bespoke Class at any time in our absolute discretion but we will offer a full refund or provide you with an alternative date at your election if we choose to cancel.

10. Intellectual property rights

10.1 All intellectual property rights in the Site and in any content or material published or made available on the Site are owned by us or our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2 You may print off one copy and download extracts of any page(s) from the Site for your personal use provided that:

10.2.1 the material shall not be reproduced or included in any other work or publication in any medium;

10.2.2 the material may not be modified or altered in any way;

10.2.3 the material may not be distributed or sold to any third party or otherwise used for any commercial purpose; and

10.2.4 you do not remove any copyright or other proprietary notices contained in the material.

10.3 All intellectual property in any materials used by us or our chefs and teachers during any Classes including without limitation any presentations, recipes, pictures, audio, video, music, books, manuals, reports, data, written questions or exercises and any other works, content or materials of any kind whatsoever (“Class Materials”) are owned by us or our licensors.

10.4 You may only use the Class Materials during your participation on any of our Classes and after the relevant Class for your own personal use. You shall not make any copies of any Class Materials or use them or any part of them for any commercial purpose without our express written consent.

10.5 If you copy or use any part of the Site or the content made available through it or any Class Materials in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, immediately return or destroy any copies of any materials that are owned by us or our licensors that are in your possession.

10.6 You agree that any ideas, concepts, know how, code, examples, written answers or any other work or materials that you create during or contribute to any Classes while participating in them can be used by us without any restrictions.

10.7 You may be photographed and/or filmed during your Class. You agree that we may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary on the Site and social media channels associated with our Classes, on any other social media channels operated by us, or in our marketing and promotions.

11. Linking to the Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

12. Third party links and resources in the Site

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources and cannot be held liable for them in anyway.

13. Data protection and privacy

We will only use your personal information as set out in our Privacy Policy.

14. Viruses

14.1 We do not guarantee that the Site will be secure or free from bugs or viruses.

14.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

14.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, or attempt to gain unauthorized access to the Site or related systems.

15. Disclaimers

15.1 We will provide all our Classes with reasonable care and skill.

15.2 Except as expressly provided in these Terms, the Site and our Classes are provided on an "as is" basis. We do not make any representation or warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) in relation to our Classes or the Site or any other content, products or services provided through it including without limitation any warranties in relation to fitness for a particular purpose or in relation to quality, completeness, accuracy, reliability or non-infringement.

15.3 Nothing in these Terms is intended to disclaim or exclude any warranty or liability that cannot be disclaimed or excluded by operation of applicable law in the Kingdom of Saudi Arabia.

16. Limitation of our liability

16.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

16.2 We shall not be liable for: (a) any indirect, punitive, special, incidental or consequential loss, claim or damage of any kind; or (b) any loss of profit, opportunity, anticipated savings or goodwill, damage to reputation or loss or damage to data, in each case whether direct or indirect and whether based in contract, tort (including negligence), strict liability, or otherwise, in each case which arises out of or is in any way connected with: (i) any use of the Site or its contents; (ii) your attendance on any Classes provided by us; (iii) any failure or delay in the use of any component of the Site including without limitation any unavailability of the Site irrespective of duration of any period of unavailability; or (iv) any use of or reliance upon any information, material, software, products or services obtained through the Site or on any Classes or Class Materials, in all cases even if we have been forewarned of the possibility of such loss or damage.

16.3 Our liability to you whether based in contract, tort (including negligence), strict liability, or otherwise shall be limited to any non-excluded direct losses suffered by you not to exceed in aggregate an amount equal to any Class fees you have paid to us for any Classes to which your claim relates.

17. General

17.1 These Terms do not create or infer any rights that are enforceable by any person who is not party to them.

17.2 You may not assign, sub-license or otherwise transfer any of your rights and obligations in these Terms to any other person.

17.3 If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.

17.4 If any part of these Terms is found to be illegal, invalid or otherwise unenforceable by a court or regulator, then, where required, that part shall be deleted from the Terms and the remaining parts of the Terms will continue to be enforceable.

17.5 These Terms, including their subject matter and formation, are governed by the laws of the Kingdom of Saudi Arabia. You agree that the courts of the Kingdom of Saudi Arabia will have jurisdiction over any dispute arising out of or in connection with these Terms.

18. Competitions and Offers

18.1 Please refer to specific Terms & Conditions provided for each individual competition, prize draw, offer or special promotion made available through the Site.

19. Third Party Accredited Culinary Courses and Qualifications

The following terms and conditions apply to externally accredited and qualification-based culinary courses offered and delivered by us, including courses taught by us as an Approved Teaching Centre for the Confederation of Tourism & Hospitality (“CTH”).

The terms apply in addition to the Terms set out above. In the event of a conflict between the terms of this clause 19 and the Terms in respect of a course delivered by us on behalf of an external provider, this clause shall take precedence.

19.1 Accreditation and Eligibility

19.1.1 We are an Approved Teaching Centre for the Confederation of Tourism & Hospitality (CTH) and we deliver programs of study on behalf of CTH.

19.1.2 Participants must be aged 16 years or older.

19.1.3 Participants are responsible for ensuring they meet any applicable residency, identification, or regulatory requirements necessary to attend the course. We do not provide visa sponsorship or immigration support.

19.2 Booking, Payment, and Cancellation

19.2.1 The following terms apply in addition to those contained at Clause 6.

19.2.2 If the booking is made more than 8 weeks prior to the course start date, a deposit may be required at the time of booking.

19.2.3 The full course fee must be paid no later than 8 weeks prior to the course start date. If we do not receive the balance by this deadline, we reserve the right to cancel your booking and retain any deposit paid.

19.2.4 If you book a course within 8 weeks of the start date, the full course fee must be paid at the time of booking.

19.2.5 After booking, we may contact you to assess whether the course is suitable for you. If both parties agree that the course is not appropriate, we may refund any fees paid in full.

19.2.6 If you cancel your booking after confirmation but more than 8 weeks before the course start date, your deposit may be retained but any additional fees paid may be refunded.

19.2.7 If you cancel your booking 8 weeks or less before the course start date, or once the course has commenced, no refund will be provided.

19.2.8 Once a course has begun, no refund will be made if you fail to attend all or any part of the course or if you fail any required assessments or examinations.

19.2.9 We reserve the right to amend or cancel course dates and will provide you with notice if such changes occur. Sections 8.6 and 8.7 of the Terms apply in such circumstances.

19.2.10 Participants enrolling on CTH accredited courses must complete any required registration with CTH within the timeframe communicated to them prior to the course start date.

19.3 Examinations, Resits, and Certification

19.3.1 Qualification assessments and certification are conducted by us and validated by CTH. You should refer to the CTH website and learner materials for more information regarding qualification criteria, assessments, and certification requirements.

19.3.2 We cannot guarantee that you will pass any assessments or achieve a qualification.

19.3.3 You are not automatically entitled to resit any examinations or repeat any part of the courses. Any resit opportunities are subject to CTH policies.

19.3.4 Additional fees may apply for examination resits, further tuition, or supplementary materials, which shall be at the cost of the participant.

19.3.5 You may be required to undertake additional learning or assessment preparation before being permitted to resit.

19.3.6 Any appeals relating to assessments, certification, or results are subject to CTH procedures and policies.

19.3.7 While we will support learners throughout the examination process where possible, we cannot guarantee any specific outcomes or availability of teaching or examination time.

19.3.8 We are not responsible for any delays, outcomes, or limitations regarding the CTH assessment or certification process.

19.4 Conduct and Course Requirements

19.4.1 You must comply with all health and safety guidance, codes of behaviour, and participation requirements outlined by us at the start of the course.

19.4.2 You are responsible for wearing appropriate chef attire and suitable closed, non-slip footwear during practical sessions where required.

19.4.3 We reserve the right to withdraw you from the course if your behaviour is unsafe or inappropriate. In such cases, no refund will be given.

In the event of any discrepancy between the Arabic and English versions of this document, the Arabic version shall prevail.